Terms of Service
Clear, transparent terms that protect both you and ThawMail
1. Acceptance of Terms
By accessing and using ThawMail, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important: ThawMail is a product of Corvian Labs. All payments and billing are processed by Corvian Labs, which will appear on your credit card statements and invoices. By using ThawMail, you also agree to the Corvian Labs Terms of Service.
2. Service Description
ThawMail is a SaaS platform that provides:
3. Credit System and Billing
Credit Usage
Credit Types & Expiration
Monthly Subscription Credits: Credits included with your subscription plan do not accumulate between billing periods. Unused monthly credits expire at the end of each billing cycle and do not carry over to the next period. This is a "use it or lose it" system.
Purchased Credit Bundles: One-time credit purchases (10, 25, or 50 credit packages) never expire and roll over every month, providing a permanent buffer. These credits are used after your monthly subscription credits are exhausted.
Subscription Plans
Billing Entity
All payments for ThawMail subscriptions are processed by Corvian Labs. Your credit card statements, invoices, and receipts will show "Corvian Labs" as the merchant. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan).
Upgrades
When upgrading from Starter to Professional, users receive additional credits to reach the Professional tier's monthly allocation. Upgrade billing is prorated based on existing subscription credits.
4. Website Scraping and Data Collection
User Responsibility
Users are solely responsible for ensuring they have permission to analyze websites they submit to our service. By submitting a URL, you confirm that:
Our Safeguards
ThawMail implements responsible scraping practices:
Prohibited Activities
The following activities are explicitly prohibited:
5. Acceptable Use
You agree not to use ThawMail for:
6. Data and Privacy
We collect and process data as described in our Privacy Policy. You retain ownership of content you provide, and we use it solely to provide our services. We do not sell or share your personal data with third parties for their marketing purposes.
7. Third-Party Authentication (OAuth)
ThawMail offers Google and LinkedIn OAuth as convenient sign-up and login methods. When you choose to authenticate with these services:
What We Access
We only request the following minimal scopes:
What We Do NOT Access
ThawMail does NOT access or interact with:
Revoking OAuth Access
You can revoke ThawMail's access at any time:
Revoking OAuth access will not delete your ThawMail account but will require you to use an email/password login method instead.
8. Payment and Refunds
Billing
Subscriptions are billed by Corvian Labs monthly in advance. Starter plans include a 3-day free trial. Professional plans are charged immediately upon signup.
Cancellation
You may cancel your subscription at any time. Upon cancellation, you retain access to paid features and any unused credits until your current billing period ends.
Refunds
We offer refunds within 7 days of your initial subscription purchase. Refunds are calculated based on credit usage:
Note: One-time credit purchases are non-refundable once credits are added to your account. Contact us at thawmail@corvianlabs.com for refund requests. Refunds are processed within 5-7 business days.
9. Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We reserve the right to modify or discontinue features with reasonable notice. Scheduled maintenance will be communicated in advance.
10. Intellectual Property
ThawMail and its original content, features, and functionality are owned by Corvian Labs and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
11. Limitation of Liability
Corvian Labs and ThawMail shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
12. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Continued use of the service after changes constitutes acceptance of the new terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at: